Front Desk Receptionist
Position Overview
The Front Desk Receptionist at Power Health Colorado plays a critical role in supporting our personal injury (PI), workers’ compensation (WC), and occupational medicine service lines. This position is not simply administrative; it is operationally strategic. The front desk sets the tone for attorneys, employer representatives, injured workers, and patients navigating complex claims.
The ideal candidate understands urgency, documentation accuracy, and professional communication, as this role directly impacts case flow, billing timelines, and referral relationships.
Key Responsibilities:
Patient Intake and Case Coordination
Greet personal injury and workers’ compensation patients professionally and efficiently.
Verify accident details, employer information, claim numbers, insurance carriers, and attorney representation.
Ensure all required intake forms, lien documents, authorizations, and releases are completed accurately.
Confirm correct case type (PI vs. WC vs. self-pay vs. occupational medicine).
Communicate clearly with patients regarding next steps in their care plan.
Scheduling and Workflow Management
Schedule new injury evaluations with appropriate providers based on case type.
Coordinate follow-up appointments, therapy referrals, and ancillary services.
Manage daily provider schedules to reduce gaps and maximize productivity.
Monitor and maintain low cancellation and no-show rates through confirmation protocols.
Employer and Attorney Communication
Serve as a professional point of contact for law offices, case managers, and employer representatives.
Route medical records requests appropriately.
Confirm receipt of referrals and required documentation.
Maintain clear communication regarding work status notes and documentation availability.
Financial and Billing Support
Collect co-pays and authorized payments when applicable.
Document billing information accurately to prevent claim denials.
Ensure lien documentation is uploaded and properly routed.
Flag missing insurance or claim information immediately to avoid delays in reimbursement.
Compliance and Documentation Accuracy
Maintain strict HIPAA compliance.
Ensure documentation accuracy in the EMR to protect revenue cycle integrity.
Follow established intake workflows for PI and WC cases.
Escalate discrepancies to management promptly.
Operational Metrics and Accountability
Success in this role is measured by:
Intake accuracy rate
Reduction in claim denials due to front-end errors
Appointment utilization rate
Call response time and professionalism
Patient and referral partner satisfaction
Clean documentation for billing submission
Required Qualifications
High school diploma or equivalent.
1+ year experience in medical front office, urgent care, chiropractic, occupational medicine, or similar healthcare setting preferred.
Strong attention to detail and ability to follow structured workflows.
Professional communication skills with attorneys and employer representatives.
Comfortable working in a fast-paced, case-driven environment.
Proficiency in EMR systems and scheduling software.
Preferred Qualifications
Experience with personal injury or workers’ compensation cases.
Understanding of MedPay, claim numbers, and employer-based injury protocols.
Bilingual (English/Spanish) strongly preferred.
Work Environment
Power Health Colorado operates in a structured, performance-driven healthcare model focused on injury recovery and employer services. The front desk receptionist must be organized, proactive, and comfortable managing high-volume communication while maintaining accuracy and professionalism.
This role is ideal for someone who understands that front-end operations directly impact case outcomes, compliance, and revenue stability.