Front Office Receptionist
Power Health Colorado is seeking a motivated, organized, and patient-focused bilingual Front Office Receptionist to join our growing team. This role is much more than answering phones and checking patients in. We are looking for someone who can think critically, communicate professionally, help coordinate patient care, and support the overall patient experience from start to finish.
Spanish speaking is required for this position.
This role plays a critical part in the daily operations of the clinic and serves as one of the first impressions for our patients, referral partners, attorneys, employers, and payers.
Responsibilities
- Greet patients and visitors in a professional, welcoming, and solutions-focused manner
- Answer incoming calls promptly and professionally in both English and Spanish
- Schedule and confirm appointments while ensuring patients leave with all future appointments arranged
- Verify patient demographics, insurance information, authorizations, and required documentation
- Assist with patient intake, registration, and collection of necessary paperwork
- Coordinate incoming and outgoing referrals with providers, imaging centers, specialists, attorneys, and payers
- Assist with case management responsibilities by tracking pending referrals, authorizations, follow-ups, and gaps in care
- Communicate with patients regarding appointment reminders, referral updates, and care coordination needs
- Monitor provider schedules and help optimize clinic flow throughout the day
- Maintain accurate documentation within the electronic medical record system
- Identify and escalate patient concerns, operational issues, or scheduling barriers proactively
- Assist with obtaining medical records, imaging reports, and supporting documentation
- Support front office operations including scanning, faxing, emailing, chart preparation, and administrative tasks
- Help maintain a clean, organized, and professional front office environment
- Deliver exceptional customer service while creating a positive patient experience at every interaction
- Assist leadership and clinical teams with operational support as needed
Qualifications
- Fluent in both English and Spanish (required)
- Previous medical front office, healthcare administration, or customer service experience preferred
- Experience with personal injury, workers’ compensation, referrals, or case management is a plus
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced clinical environment
- Strong organizational skills and attention to detail
- Solutions-focused mindset with strong critical thinking abilities
- Comfortable working with electronic medical record systems and multiple software platforms
- Reliable, professional, and team-oriented attitude
What We Are Looking For
We are looking for team members who:
- Take ownership and initiative
- Work well under pressure
- Communicate proactively
- Bring positive energy to the workplace
- Are willing to help wherever needed
- Care deeply about patient experience and teamwork
This is an excellent opportunity for someone looking to grow within healthcare operations, patient coordination, and medical administration in a fast-growing organization.